Welcome to Bhajan Samagri! This Shipping and Delivery Policy outlines the terms and conditions for the shipment and delivery of products purchased from our website, https://www.bhajansamagri.com (“Website”). By placing an order, you agree to the terms mentioned below. Please read this policy carefully before completing your purchase.
1. General Information
We are dedicated to delivering high-quality spiritual products, including bhajan accessories, pooja essentials, religious books, incense, and more. Our shipping services cover both domestic and international locations to ensure that our products reach devotees worldwide.
Business Name: Bhajan Samagri
Website: https://www.bhajansamagri.com
Address: Vrindavan, Mathura, Uttar Pradesh, India – 281121
Email: support@bhajansamagri.com
Phone: +91 9549268394
2. Shipping Destinations
We proudly ship our products across India and internationally. Whether you are in India or anywhere in the world, you can shop with confidence at Bhajan Samagri.
3. Shipping Methods & Delivery Time
3.1 Domestic Shipping (Within India)
- Standard Shipping: Estimated delivery within 3-7 business days.
- Express Shipping: Estimated delivery within 1-3 business days.
3.2 International Shipping
- Standard International Shipping: Estimated delivery within 7-15 business days.
- Express International Shipping: Estimated delivery within 3-7 business days (depending on the destination).
⚠️ Note: Delivery times are estimated and may be affected by customs clearance, courier delays, or unforeseen circumstances.
4. Shipping Charges
Shipping costs are calculated at checkout based on the destination, package weight, and shipping method chosen. We ensure competitive shipping rates to provide the best shopping experience.
4.1 Free Shipping
We offer free shipping on select orders over a specified amount, as mentioned on our website. This offer may vary for domestic and international orders.
4.2 Shipping Costs for Returns
In case of a return or exchange, the customer will be responsible for return shipping charges unless the product received was damaged, defective, or incorrect (refer to our Returns and Refund Policy for details).
5. Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons (festivals, special promotions), processing times may be slightly longer.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through the link provided in the email or by logging into your account on our website.
7. Customs and Import Duties (International Orders)
For international shipments, customs duties, taxes, and import charges may apply, depending on your country’s regulations. These charges are not included in the product price or shipping fee and must be paid by the customer.
We recommend checking with your local customs office for applicable charges before placing an order.
8. Failed Delivery Attempts
If a delivery attempt fails due to:
✅ Incorrect shipping address provided by the customer.
✅ Unavailability of the recipient.
✅ Non-acceptance of the package.
➡️ The customer will be responsible for additional shipping costs for re-delivery.
9. Lost or Damaged Packages
We take utmost care to ensure that your order reaches you safely. However, if your package is lost or damaged during transit, please follow these steps:
9.1 Lost Packages
If your package has not arrived within the expected time, contact us at support@bhajansamagri.com or call us at +91 9549268394, and we will assist in tracking it.
9.2 Damaged Packages
If you receive a damaged product, please:
✅ Notify us immediately.
✅ Send clear photos of the damaged item and packaging.
We will arrange a replacement or refund as per our Returns and Refund Policy.
10. P.O. Box and APO/FPO Addresses
At this time, we do not ship to P.O. Boxes or military APO/FPO addresses. Please provide a complete street address for delivery.
11. Order Changes & Cancellations
Once an order has been processed and shipped, we cannot modify or cancel it. If you need to update your shipping details before processing, contact us at support@bhajansamagri.com as soon as possible.
12. Contact Information
For any questions or concerns regarding your shipment, please contact us:
📧 Email: support@bhajansamagri.com
📞 Phone: +91 9549268394
🌐 Website: https://www.bhajansamagri.com
Thank you for shopping with Bhajan Samagri! We appreciate your support and look forward to serving you. 🙏